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Shipping
can be broken down into two main sections:
We stock a
large amount of the items you see on
www.bathheat.com Any
item on our website that shows the following inventory
status: "In Stock": Usually Ships Same
Business Day". As long as your order is place
before 3pm EST M-F This allows you to
receive your purchase in the shortest time possible at
no extra charge
All freight prices are base on
shipping to the lower 48 states…. Items shipping to
Alaska
& Hawaii
will have an additional charge greater then the one
posted online
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-Products that
weight more then 75lbs or a bulky in size will ship
via Common Carrier
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On products that
weight over 75lbs: Please make sure you leave us a
day time phone # so the freight company can call
you to schedule a delivery time; someone must be
present during the time of delivery.
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Our UPS
Services lead Times
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Our
UPS
Services
UPS
Ground -
1-6 Business
Days,
Delivery based on distance to destination
(No Saturday Delivery)
UPS 3rd
Day -
3 Business Days, Delivery by end of day,
(No
Saturday Delivery)
UPS
2nd Day Air -
2 Business Days, Delivery typically by end
of day,
(No Saturday Delivery)
UPS Next
Day Air -
Next Business Day (Not Saturday)
Delivery
typically by 10:30 a.m.
Saturdays & Sundays & Holidays are NOT considered a
business day, so please plan accordingly when
choosing your shipping services.
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Product Inspections:
We hope that your order arrives safely and that you are
satisfied with your purchase. However, please remember
that when the order arrives it is your responsibility to
ensure that the product has not been damaged during
shipping. Please follow the guidelines below for
inspection of your package(s):
For items shipped via freight
carrier:
Inspect the box for external damage, remove the
packaging and inspect the contents for any physical
damage in the presence of the delivery driver. If there
is any damage, visible or not, you must indicate such on
the delivery receipt. When you sign the delivery ticket
and do not note any damage, the merchandise becomes your
property.
For items shipped via FedEx, UPS
or DHL:
If there is any damage, visible or not, you have 3 days
to contact us to report the damage. If you do not
contact us within 3 days, the merchandise becomes your
property.
Again, please take the time to inspect your delivery and
if there is any damage be sure to note it on the
delivery ticket. If the damage is severe enough to
render the product inoperable or unusable, please refuse
the shipment and contact us immediately at
(800)416-1298.
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Rush
Delivery
( Over night of 2nd Day)
If you would like to expedite your order and rush
deliver a product, please call our Sales Department to
inquire about product lead time and availability. If an
item is in stock, it will usually ship the same day. If
it is not in stock, we may be able to have it shipped
directly to you from the manufacturer as soon as it
becomes available, or we can arrange to have it
delivered to you as soon as we receive it. Again, please
call us at 800-416-1298 for more information.
If available we
can ship it over night or 2nd day....Please call or
email us for a freight quote
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Freight
Damage :
PLEASE INSPECT
YOUR SHIPMENT UPON RECEIPT.
If your product was damaged during shipping, please
refuse the package, note the damage on the “bill of
lading” and call us immediately.
If you receive the product damaged and did not note it
during delivery we now have a different problem. Iap-home.com
will do everything possible to replace your product.
However, different manufacturers and freight carriers
have different rules. Following are the “official” rules
All shipments must be thoroughly inspected at time of
delivery before signing for the product. The driver is
required to wait while you inspect the product. If upon
receipt of the package you see visible damage, or
suspect concealed damage, you must carefully unpack and
inspect the product before signing the bill of lading.
If you determine the product is damaged, the shipment
should be rejected. If you find the item to be in
satisfactory condition, you should accept the item and
make note of the visible damage on the bill of lading.
If you receive a unit and finds the damage after the
driver has left then Iap-home.com must be notified
within 72 hours of receipt of the unit to qualify for a
replacement unit. Any report after the 72 hours will not
be honored. Once Iap-home.com has been made aware of the
damage the carrier will be notified. Shipments that have
been accepted, but have concealed damage will take
longer. A detailed description of the damage is needed
to file a claim with the carrier. In some cases (usually
based on value) the carrier may request to inspect the
unit. The original packaging must be kept for this
inspection. If the original packaging is not available
the carrier instantly denies the claim and Iap-home.com
will deny the claim also.
If a replacement is needed, a new order must be placed
with Iap-home.com.
Refused Shipment at time of Delivery
(Customer changes his/her mind at time of delivery no
damage)
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Damage Allowance
When a consignee is willing to accept an allowance in
lieu of a return and replace, iapsales.com will offer up
to a 10% to keep as an allowance.
In all cases, except Damage Allowance, the following
guidelines will apply or Credit will be denied.
· A Return Authorization number must be assigned.
· All units must be in original carton with all
accessories included
· The product must be in the condition stated on the
Return Authorization i.e. D.O.A must be defective etc….
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Freight Quote
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Shipping to Hawaii / Alaska and Overseas: Please
call |
