We stock a large amount of the items you see on
www.bathheat.com. Any item on our
website that shows the following inventory status: In
Stock" Usually Ships Same Business Day" as long
as your order is placed M-F before 3pm EST. This allows you to receive
your purchase in the shortest time possible at no extra
charge.
Packaging:
To prevent freight damage, items shipping from our warehouse in NH are packed with 2” of
packing material and we double anything that seems fragile, because we understand you can’t always wait an
additional week for an item that was damaged.
Tracking:
We email you twice with tracking
information. The first
one is from UPS software, it will be Quantum
View, with a subject line "UPS Tracking"
and the second email will come from “ iapsales customer
support” with a subject line “ Your Order Has Shipped ".
Shipping:
iapsales.com LLC primarily uses UPS and all items
are shipped Ground Service.
All orders for items that we have in stock that are
received Monday through Friday before 3pm (EST) Eastern Standard Time typically go out the same day.
Expedited UPS Services - Next Day, 2nd
Day, or 3rd Day shipping for products with this ship method are available - just give us a call or select
expedited shipping, if offered, when you are checking
out. You will know what the expedited shipping cost will
be before the order is processed.
(For more info scroll to the bottom of the page of “Our UPS Services “ )
Saturday Deliveries are not included in Expedited service
Saturdays & Sundays are NOT considered a business day, so please plan accordingly when choosing your shipping services.
Shipping prices are based off the lower 48 states. (Canada, HI, AK and overseas deliveries please call or email us
for freight quote)
Items weighing more them 60 lbs shipping
via Freight Liner / Common Carrier :
All Items that weigh more then 60 lbs or are
bulky and would be damaged if shipped via UPS will be shipped
by common carrier “18 Wheeler”. These item will be shipping from a factory or warehouse somewhere other
then iap’s warehouse. Once the item ships we will email
you the tracking number w/ the shippers' phone # and web site. With large deliveries the shipper should be
calling you 24 hrs before delivery, or you can call them
to schedule a delivery date (sorry we can not do
it for you) Please make sure that you
give us a phone number where the shipping company and we
can reach you during the day.
Product Inspections:
We take as many steps as possible to ensure that the
product you receive is in perfect working condition. However, occasionally, a product may be damaged in
transit. If you receive a damaged product delivered by
Federal Express or UPS, please give us a call immediately. For Pilot Air
Freight, Estes, R&L, ABF, and other Common Carrier deliveries, we ask that you inspect the product upon arrival. If the unit is
damaged, we ask that you refuse the shipment or notate the damage on the packing slip and give us a call
immediately.
If you do sign for a product with concealed damage, we will replace the unit with one in
perfect working condition as long as you notify us 48 hours* after receipt of the product (excluding holidays
and weekends).
However, we can get a new unit to you
faster if you notice the damage on arrival and refuse
the shipment.
